Rapid Assessment System

Feedback as a Service Platform

for Government

ServicesWebsitesApplications

Department Login

Integrations

States/ UTs

States/ UTs
Central/Mission Mode Projects

NaN

Central/Mission Mode Projects
Departments

524

Departments
Services

3290

Services
Total Feedback Requests

79,48,84,343

Total Feedback Requests

51,76,01,702

CoWIN Feedback Requests
What is RAS

RAS platform is designed and developed by National e-Governance Division, Ministry of Electronics and IT to improve Government’s overall interface with its citizens by improving quality of Government service delivery - online and offline, it's websites and applications.

RAS is a configurable, performant, scalable and secure platform. It's form builder, can power feedbacks, surveys, polls etc. quickly with minimum efforts.

Feedback collection is supported by built-in analytics to provide insights at a granular level. The platform supports Role Based Access Control (RBAC) for all functionalities making it an end-to-end solution for feedback requirements by Government departments.

Rapid Assessment System

How it works

  • 01
    Avail a service

    Avail a service

  • 02
    Recieve a message/call

    Recieve a message/call

  • 03
    Submit your feedback

    Submit your feedback

Features

  • Multi channel - SMS, Web & Call

    Multi channel - SMS, Web & Call

    Users and Departments have fexibility to choose their preferred channel (Web, SMS, Outbound Call) for feedback.

  • Integrate with service flow

    Integrate with service flow

    Users receive feedback request once they avail the service. Departments decide the integration point in the service workflow for sending feedback request.

  • Multilingual

    Multilingual

    Support for Hindi, Gujarati, Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil and Telegu.

  • Form Builder

    Form Builder

    Dynamic UI for form generation and custom branding.

  • Manage Feedback Lifecycle

    Manage Feedback Lifecycle

    Configure and manage lifecycle of the feedback forms.

  • Built-in analytics

    Built-in analytics

    Dashboards with rich visualizations. Configurable measures, dimensions and granularity.

Services Integrated

  • CoWIN

    CoWIN

  • e-District Delhi

    e-District Delhi

  • e-District MP

    e-District MP

  • Govt. of Haryana

    Govt. of Haryana

  • National Digital Literacy Mission

    National Digital Literacy Mission

  • Cybergram Yojana

    Cybergram Yojana

  • Meeseva

    Meeseva

  • e-District Mizoram

    e-District Mizoram

  • JharSewa

    JharSewa

  • e-District Tripura

    e-District Tripura

  • Guwahati Municipal Corporation

    Guwahati Municipal Corporation

  • e-District Uttarakhand

    e-District Uttarakhand

  • e-District Uttar Pradesh

    e-District Uttar Pradesh

  • Govt. of Punjab

    Govt. of Punjab

  • Govt. of Himachal Pradesh

    Govt. of Himachal Pradesh

  • Govt. of Rajasthan

    Govt. of Rajasthan

  • Chandigarh Administration

    Chandigarh Administration

  • Digital Gujarat

    Digital Gujarat

  • Mee Seva Telangana

    Mee Seva Telangana