Rapid Assessment System

Feedback as a Service Platform

for Government



States/ UTs

States/ UTs
Central/Mission Mode Projects


Central/Mission Mode Projects




Total Feedback Requests


Total Feedback Requests


CoWIN Feedback Requests
What is RAS

RAS platform is designed and developed by National e-Governance Division, Ministry of Electronics and IT to improve Government’s overall interface with its citizens by improving quality of Government service delivery - online and offline, it's websites and applications.

RAS is a configurable, performant, scalable and secure platform. It's form builder, can power feedbacks, surveys, polls etc. quickly with minimum efforts.

Feedback collection is supported by built-in analytics to provide insights at a granular level. The platform supports Role Based Access Control (RBAC) for all functionalities making it an end-to-end solution for feedback requirements by Government departments.

Rapid Assessment System

How it works

  • 01
    Avail a service

    Avail a service

  • 02
    Recieve a message/call

    Recieve a message/call

  • 03
    Submit your feedback

    Submit your feedback


  • Multi channel - SMS, Web & Call

    Multi channel - SMS, Web & Call

    Users and Departments have fexibility to choose their preferred channel (Web, SMS, Outbound Call) for feedback.

  • Integrate with service flow

    Integrate with service flow

    Users receive feedback request once they avail the service. Departments decide the integration point in the service workflow for sending feedback request.

  • Multilingual


    Support for Hindi, Gujarati, Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil and Telegu.

  • Form Builder

    Form Builder

    Dynamic UI for form generation and custom branding.

  • Manage Feedback Lifecycle

    Manage Feedback Lifecycle

    Configure and manage lifecycle of the feedback forms.

  • Built-in analytics

    Built-in analytics

    Dashboards with rich visualizations. Configurable measures, dimensions and granularity.

Services Integrated

  • CoWIN


  • e-District Delhi

    e-District Delhi

  • e-District MP

    e-District MP

  • Govt. of Haryana

    Govt. of Haryana

  • National Digital Literacy Mission

    National Digital Literacy Mission

  • Cybergram Yojana

    Cybergram Yojana

  • Meeseva


  • e-District Mizoram

    e-District Mizoram

  • JharSewa


  • e-District Tripura

    e-District Tripura

  • Guwahati Municipal Corporation

    Guwahati Municipal Corporation

  • e-District Uttarakhand

    e-District Uttarakhand

  • e-District Uttar Pradesh

    e-District Uttar Pradesh

  • Govt. of Punjab

    Govt. of Punjab

  • Govt. of Himachal Pradesh

    Govt. of Himachal Pradesh

  • Govt. of Rajasthan

    Govt. of Rajasthan

  • Chandigarh Administration

    Chandigarh Administration

  • Digital Gujarat

    Digital Gujarat

  • Mee Seva Telangana

    Mee Seva Telangana